IT Helpdesk Analyst

Closing Date	:	25 Feb 2011
Contact Person	:	Hema Paramasivam
Job Location	:	Kepong, Bandar Menjalara
Job Description	:
1st line support for IT application systems. Handles incoming calls. Resolves service requests (example: user management, information, advice). Resolves known problems by referring to knowledge base (if available). Logs all calls (e.g. via Group Helpdesk tool). Escalate to next level of support where necessary. Follow up and keep users informed on status of call/request
Skills Required	:
Able to converse in English and Bahasa Malaysia Diploma/Degree in IT or related fields. Proactive and work in teams Experience in IT helpdesk is an added advantage 1-2 years working experience, however fresh grads are encouraged to apply

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